Shipment and Delivery Policy

When placing an order the manager of the Atelier calculates the preliminary cost of delivery.
We offer EMS mail service international company as the basic option of delivery service for to the Customers.
However, we take into account the preferences of our customers in delivery service choosing.
Upon completion of the Order, the Atelier manager informs the Customer about the readiness of the order for shipment and coordinates with the Customer the address and delivery method.
The Customer pays the cost of delivery to Atelier separately if the parties have not stipulated that the cost of delivery will be paid by the Customer directly to the delivery company.
The term of shipment of the finished order is 5 working days after the Customer makes the full payment and all the data which are necessary for the delivery.
The approximate delivery time of the order after shipment is determined based on the reference data provided by the delivery service.
Custom and other payments and responsibilities arising during delivery receiving are to be borne by the Customer.
Atelier Jams will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.