To order a product at the Atelier, you need to contact any of the communication channels indicated on the website.

The manager of the Atelier will calculate the cost of products of interest to the Customer, based on the scope of work, the cost of materials and other components, as well as the preliminary cost of delivery.

To place an order, the Customer must agree to the terms of the offer agreement on the Atelier’s website and make a deposit of 25% of the cost of all ordered products. The deposit is not refundable in case of termination of the contract due to the fault of the customer.

Payment for the order is made by the Customer using the link generated by the manager of the Atelier and sent to the Customer.

The atelier carries out the production of the order from its own material and accessories on the basis of the data provided by the Customer

Upon completion of the Order, the Atelier manager informs the Customer about the readiness of the order for shipment and coordinates with the Customer the address and delivery method.

The Customer pays the cost of delivery separately if the parties have not stipulated that the cost of delivery is paid by the Customer upon receipt of the order.

The Customer pays the remaining part of the payment in the amount of 75% of the cost of all ordered products within 3 days from the date of receipt of the notification of the readiness of the order.

The term of shipment of the finished order is 5 working days after the Customer makes the full payment and all the data which are necessary for the delivery.

The approximate delivery time of the order after shipment is determined based on the reference data provided by the courier delivery service selected by the Customer